Return and Refund Policy
Last updated: 9 October 2026
At Apex Arcs, we accept return, refund and exchange requests when a product is physically damaged. Please submit your request within 7 days of receiving your order.
This policy applies to physical books purchased from Apex Arcs, including print-on-demand books. It does not limit any rights you may have under applicable law.
What counts as damage?
Damage means physical damage to the book, such as torn or badly creased pages, damaged binding, water damage, or a damaged cover. Please provide clear photos that show the damage so we can review your request.
Your options
When submitting a request for a damaged product, you may choose one of these options:
1. Refund without returning the product
You may request a refund without sending the damaged product back. If approved, we will refund 50% of the price paid for the affected product. The original delivery charge will not be refunded.
2. Exchange
You may request the same product as a replacement. If approved, we will send the replacement product without charging you for the replacement or its delivery. You must first return the damaged product to us, at your expense. The return delivery charge will be equal to the delivery charge you paid for the original order.
We will process the exchange after we receive the damaged product.
3. Return for a refund
You may return the damaged product for a refund. If approved, we will refund the full purchase price of the affected product. The original delivery charge will not be refunded.
You must send the product back to us at your expense. The return delivery charge will be equal to the delivery charge you paid for the original order, and it will not be refunded.
How to submit a request
- Sign in to your account and open My Orders.
- Find the order containing the damaged product and click Request return/refund beside that order.
- Select the option you want, explain the reason, describe the damage, and attach clear photos showing it.
- Submit the form. Please wait for our instructions before sending a product back. We will provide the return address after reviewing your request.
To follow up or view updates, open the same My Orders page and click My Requests, shown above the Request return/refund button.
Review and processing
We will review the information and photos you submit and contact you about the outcome and any next steps. For an exchange or return, please keep the damaged product and wait for our return instructions before shipping it.
For questions or help with a request, visit contact us page.
Applicable rights
This policy describes Apex Arcs’ standard process for damaged products. It does not exclude or limit rights or remedies that apply under applicable consumer-protection law.